All support requests are logged in our in-house online helpdesk system and tracked by our dedicated helpdesk support staff. If our support team cannot solve the problem or answer the question immediately, they will escalate the issue to a member of the development or Quality Assurance (QA) team so your problem can be rapidly resolved or your question answered by the relevant in-house expert.
You will be given access to the online helpdesk facility so you can monitor any support requests you have submitted and add detail to them, if required.
Our helpdesk is available 9am – 5.30 pm weekdays and is regularly monitored out of hours.
As well as our online helpdesk, you can also get in touch by telephone or via email – whatever’s the most convenient for you.